LEGAL

Terms of Service

The rules that apply when your business uses Lumora as its AI receptionist.

Last updated: February 2026

The service

Lumora answers phone calls forwarded to it, website voice conversations and website chat, using the information the business configures. It books appointments, captures leads and transfers callers to a person when requested.

Accounts

There is no self-service sign-up. Accounts are created for the business after contact, and the business is responsible for the accounts it issues to its staff and for the roles it assigns them.

Packages, minutes and prices

Each package includes a monthly allowance of AI voice minutes and transfer-to-human minutes, and website chat is included in every package. The confirmation-call add-on is optional. All prices are net and exclude Greek VAT. There is no online checkout.

Business information and answers

The receptionist answers from the information the business enters. The business is responsible for keeping its services, prices, hours and FAQs accurate and lawful.

Telephone forwarding

Calls reach Lumora through the call-forwarding feature of the business's own phone provider. Charges applied by that provider for forwarding calls remain the responsibility of the business.

Acceptable use

Lumora may not be used for unlawful purposes, for misleading callers about the nature of the service, or for content the business is not entitled to publish.

Suspension and deletion

Access to a business account can be suspended, and a business account and all of its data can be deleted permanently. Deletion cannot be reversed.

Changes

The platform continues to be developed, so features may be added or improved over time. Material changes to the commercial terms are agreed with the business.

This page describes how the Lumora platform works. The binding commercial and data-processing terms are provided in the agreement signed before your account is created.

Questions about this page?

Send us the details of your request and the Lumora team will get back to you.