Question 1

Do I have to change my phone number?

Accepted Answer

No. You keep your existing number and forward calls to Lumora using the call-forwarding feature your phone provider already offers.

Question 2

Do customers need an app?

Accepted Answer

No. Customers call your number as usual, or chat directly on your website.

Question 3

Does Lumora speak Greek?

Accepted Answer

Yes. Lumora speaks Greek and English, with native-sounding Greek voices and selectable speaking styles.

Question 4

Can I choose the voice?

Accepted Answer

Yes. You choose the receptionist name, the voice and the speaking style — soft, natural or brisk — and you can lock the receptionist to a single language.

Question 5

Can Lumora book appointments?

Accepted Answer

Yes. Lumora books appointments during calls and chats, respecting your opening hours, working days, holidays and booking rules, and collects the customer details you need.

Question 6

What happens if someone wants a human?

Accepted Answer

Lumora can transfer the call to the number your business defines, or capture a callback request.

Question 7

Can Lumora answer questions about my services?

Accepted Answer

Yes. Lumora uses the services, service descriptions, prices if entered, opening hours, address and FAQs you configured.

Question 8

Will Lumora invent information?

Accepted Answer

No. Lumora answers only from the information you provide. If something is not there, it does not make an answer up.

Question 9

Does Lumora work with Google Calendar?

Accepted Answer

Lumora provides a private calendar subscription feed. You subscribe to it from Google Calendar, Apple Calendar or Outlook and appointments appear automatically.

Question 10

Can Lumora answer questions from my website?

Accepted Answer

Yes, as an optional add-on. Lumora reads your website pages and, for shops, your product feed. Visitors then get answers based on your own content.

Question 11

Can I see what happened during calls?

Accepted Answer

Yes. Every call and chat is logged as a conversation with its finalised outcome, together with appointments, caller notes and callback requests.

Question 12

Can I control who sees information?

Accepted Answer

Yes. Staff members are given roles, and role privileges decide which parts of the platform each person can see and change.

Question 13

Can I delete my data?

Accepted Answer

Yes. You can permanently delete conversations and appointments for a period you choose. Deletion is permanent and is confirmed before it runs.

Question 14

How do I get started?

Accepted Answer

Contact us. We set your receptionist up with your services, hours and business information, and your account is created by the Lumora team.

Question 15

What happens when I reach my included minutes?

Accepted Answer

Your package includes a set number of AI voice minutes and transfer minutes each month, and the live minute meter shows what is allocated, used and remaining. If you need more, contact us and we will review your package with you.

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