Features
Everything your receptionist does.
Lumora answers, books and keeps a record — using only the information you provide.
Features
Answering & conversation
24/7 answering
Nights, weekends and holidays included.
Phone
Calls forwarded from your existing business line.
Website chat
A public chat link or chat on your website.
Greek and English
Native-sounding Greek, or English when you prefer.
Named receptionist
Your receptionist introduces herself by the name you choose.
Speaking styles
Soft, natural or brisk delivery, plus single-language mode.
Business-specific knowledge
Hours, address, services, prices if entered and FAQs.
Service descriptions
Explain what each service includes, in your own words.
Features
Booking
Appointment booking
A conversation becomes a real appointment.
Opening hours
Slots are only offered while you are open.
Working days
Set the days each week that accept appointments.
Holidays and time off
Block dates your business is closed.
Booking rules
Duration, notice and availability rules you configure.
Customer details
Name, phone, service, preferred date and time, email if given.
Caller notes
Anything the customer wants passed on is saved with the appointment.
Confirmation emails
Appointment notices sent from your Lumora account.
Reminder notifications
Reminders before the appointment.
Outbound confirmation calls
Optional paid add-on that calls customers to confirm.
Features
Leads & human contact
Conversation history
Every call and chat is stored as a conversation.
Search and filtering
Find a conversation by customer, date or outcome.
Finalised outcomes
What was actually confirmed once the call ended.
Callback requests
Captured with the details your team needs to call back.
Human handoff
Transfer to the number your business defines.
Features
Business management
Dashboard
Conversations, appointments and activity in one place.
Multi-business support
Run several businesses from one platform.
Staff roles
Roles and privileges decide who sees and changes what.
Live minute meter
Allocated, used and remaining minutes this month.
Usage limits
Each package has clear included minutes.
Permanent deletion
Delete conversations and appointments for a period you choose.
Greek/English interface
The whole platform switches language with one click.
Appointment demo
From “I'd like an appointment” to booked.
A conversation becomes a real appointment.
Control
You stay in control.
Every call and chat is recorded as a conversation you can review.
Allocated, used and remaining minutes for the current month.
Recent conversations
- Appointment bookedPhone12/03/2026 17:04
- Callback requestedWebsite chat12/03/2026 15:22
- Transferred to a personPhone11/03/2026 10:41