LEGAL

Privacy Policy

What information Lumora processes, why it is processed, and how the business stays in control of it.

Last updated: February 2026

Who processes what

The business using Lumora decides what information its receptionist knows and which customer details it collects. Lumora operates the platform that stores and processes that information on the business's behalf.

Information the business provides

Business name and contact details, services and service descriptions, prices where entered, opening hours, working days, holidays, FAQs, receptionist name, voice and speaking style, staff accounts and their roles.

Information collected during conversations

Depending on the conversation, the receptionist may collect the customer's name, phone number, requested service, preferred date and time, an optional email address and caller notes. Conversations are logged together with their finalised outcome so the business can see what was agreed.

Why the information is processed

To answer customer questions using the business's own information, to book and manage appointments, to send appointment notifications and reminders, to place outbound confirmation calls when the add-on is enabled, to transfer callers to a person when requested and to show usage against the included minutes.

Sharing

Information is available to the business's own staff accounts according to their assigned role and privileges, and to the infrastructure, telephony and AI service providers required to operate the platform. Lumora does not sell customer data.

Retention and deletion

Conversations and appointments remain available in the dashboard until they are deleted. The business can permanently delete conversations and appointments for a date range it chooses, and deletion requires a confirmation because it cannot be undone. When a business account is deleted, its data is removed permanently.

Security

Access is restricted to authenticated accounts, and what each account can see and do is defined by its role and privileges. Data is transmitted over encrypted connections.

Contact

For any privacy question or request relating to Lumora, use the contact page and describe your request.

This page describes how the Lumora platform works. The binding commercial and data-processing terms are provided in the agreement signed before your account is created.

Questions about this page?

Send us the details of your request and the Lumora team will get back to you.