How it works
From the first ring to a booked appointment
- 01
The customer calls your existing number
Nothing changes for your customers — they dial the number they already know.
- 02
Your phone provider forwards the call to Lumora
Using the call-forwarding feature your provider already offers. No new hardware.
- 03
Lumora answers in Greek or English
With the receptionist name, voice and speaking style you chose.
- 04
Lumora understands the request
A question about your services, an appointment, or a request to speak with a person.
- 05
Lumora answers using your business information
Services, prices if entered, opening hours, address, FAQs and service descriptions.
- 06
Lumora books an appointment when appropriate
Respecting your opening hours, working days, holidays and booking rules.
- 07
The appointment appears in your calendar subscription
Through a private calendar subscription feed you add to Google Calendar, Apple Calendar or Outlook.
- 08
Your business receives the relevant notification
Confirmation emails, appointment notices and reminder notifications.
- 09
Lumora transfers to a human when required
If the caller asks for a person, the call is transferred to the number you define.
Keep your number
Keep the number your customers already know.
You don't need a new public number. You don't need to change your business cards, printed material or Google listing.
Your existing phone line forwards calls to Lumora using the call-forwarding feature already provided by your phone provider.
No new hardware. No app for the customer to install.
Three ways to reach you
The same receptionist on every channel
Phone
Your existing business number can forward calls to Lumora. Customers call the number they already know.
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Website chat
Visitors can ask questions through your website. Lumora answers using your business's own information.
Grounded answers
Everything comes from your own information
Lumora answers using the information you provide: services, prices, opening hours, address, FAQs and service descriptions.
If the information isn't there, Lumora does not invent an answer.
Your business information
Calendar
Your appointments, in the calendar you already use.
Lumora provides a private calendar subscription feed. Subscribe from Google Calendar, Apple Calendar or Outlook and appointments appear automatically in the calendar your team already uses.
Human handoff
AI when you need it. A person when you want one.
Not every conversation should stay with AI.
If a caller asks to speak with a person, Lumora can transfer the call to the number your business defines.
Nobody is trapped with a machine.
